Job Description
Support the Booking & Loyalty mobile app pod, one of the largest and most critical product teams
Partner with Product Managers, Engineering Leads, Designers, and Engineers to keep a team of 8–10 engineers and 4–5 QA resources moving efficiently
Take high-level business and product requirements and translate them into detailed user stories, acceptance criteria, and technical documentation
Create and maintain requirements, workflows, and project documentation in Jira and Confluence
Identify dependencies, risks, and bottlenecks early to improve team velocity
Serve as the bridge between product strategy and engineering execution
Analyze existing systems and processes to become a subject matter expert and trusted resource for the team
Participate in Agile ceremonies and support delivery across mobile booking and loyalty initiatives
Help scale delivery capacity by providing the upfront analysis and documentation needed to support multiple concurrent projects and unblock engineers and designers
As a Business Analyst supporting the mobile app portfolio, you will play a key role in enabling data-driven decision-making and ensuring alignment between business goals and technical execution. The business analyst will work closely with product managers, engineers, designers, project managers and business stakeholders to help define and document requirements, analyze business processes, and support the development of digital products within the hospitality industry. This role will also provide day-to-day execution support by writing user stories, keeping documentation and process flows current, tracking open questions and coordinating follow up across teams as needed.
Key Responsibilities
• Collaborate with Product Managers and cross-functional teams to gather, document, and prioritize business requirements and user stories.
• Translate high-level product goals into detailed business and functional requirements in Confluence and JIRA.
• Partner with Engineering and Design teams to ensure clear understanding of requirements and proper implementation.
• Support backlog refinement by ensuring epics and user stories are clear, complete, and ready for development.
• Analyze current systems and processes to identify areas of improvement or automation.
• Assist in creating and maintaining documentation such as process flows, data models, use cases, and test scenarios.
• Facilitate communication between business stakeholders and technical teams to ensure alignment and clarity; track open questions, decisions, owners, and dependencies, and follow up across teams to drive timely resolution and maintain alignment.
• Provide support during user acceptance testing (UAT), validating features against requirements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5–8 years of experience as a Business Analyst supporting Product teams
Experience working in complex technical environments, including mobile applications, loyalty platforms, data systems, or customer-facing digital products
Strong experience supporting iOS and/or Android native applications
Experience with loyalty systems and integrations
Ability to translate high-level business requirements into detailed functional requirements, user stories, and acceptance criteria
Experience partnering with Product Managers, Engineers, Designers, and QA teams in Agile/Scrum environments
Strong systems-thinking mindset with the ability to understand dependencies, identify gaps, and recommend process improvements
Self-starter who is naturally curious, detail-oriented, and capable of working autonomously
Experience operating within large enterprise organizations
Proficiency with Jira and Confluence
Ability to balance executional work (75%) with strategic understanding (25%)
BA/Product hybrid mindset with a focus on making requirements actionable for engineering teams
Nice to Have Skills & Experience
Hospitality industry experience
Background as an iOS or Android Engineer
Experience supporting large-scale mobile product portfolios
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.