Job Description
This role supports day‑to‑day operational and customer coordination within a fast‑paced supply chain environment. The individual in this position works closely with internal teams and external partners to keep orders moving, address issues as they arise, and ensure a positive customer experience from order placement through delivery.
Key Responsibilities:
Act as a central contact for customer questions related to orders, deliveries, and shipment updates
Partner with internal warehouse, transportation, and purchasing teams to support accurate and timely delivery of goods
Respond to service issues, delivery concerns, and returns in a timely and solutions‑focused manner
Enter, review, and maintain order information within internal systems to ensure data accuracy
Track shipments and communicate proactively when delays or exceptions occur
Document customer interactions, issues, and resolutions within internal tracking tools
Identify repeat issues or breakdowns in process and escalate trends to the appropriate teams
Apply internal guidelines related to shipping practices, returns, and customer adjustments
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
High school diploma or equivalent required; additional education in business or a related area is a plus
Five or more years of experience supporting customers within a manufacturing, distribution, or logistics environment
Experience working with enterprise systems such as ERP platforms and CRM tools
Nice to Have Skills & Experience
Strong working knowledge of Microsoft Office, particularly Excel
Prior exposure to customer or order management platforms
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.