Help Desk Specialist

A client in the Boise area is looking for a help desk specialist to support a state agency. The Specialist is knowledgeable on the usage and support of a variety of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support.

Responsibilities:
Serve as the point of contact for technology support and services.
Create accounts for new State employees through Active Directory
15-20 tickets completed per day

Qualifications & Skills:
Ability to work in a team environment. Strong communication skills; both written and spoken.
1+ years of technical support experience
Technical aptitude

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.