Job Description
Job Description:
A client of Insight Global is looking for a Payment Systems Analyst. This person will support and enhance enterprise payment platforms by gathering requirements, configuring and testing solutions, supporting launches, and providing Tier 3 issue resolution. This role spends approximately 30% of the time on payment platform operations, monitoring system health, stability, performance, and uptime, while proactively identifying risks and communicating impacts to the field. The analyst partners closely with cross functional teams, franchisees, and vendors to validate fixes, manage escalations, develop dashboards and reporting (e.g., Monday.com and APIs), and ensure successful adoption of technology initiatives. Responsibilities also include analytics around system upgrades, continuous improvement and compliance, awareness of software lifecycle and version sunsets, and driving AI enabled operational efficiencies. Strong communication skills are essential, as this role frequently works with non technical stakeholders and serves as a subject matter expert in brand and franchisee engagements.
Compensation:
$35/hr to $40/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.
Key responsibilities:
• Analyst role - this person should be able to
o Gather requirements
o Conduct configurations
o Preform Testing
o Support System launches
o Handle Reporting
o Provide Tier 3 issue resolution
• 30% of the time responsible for payment platform support and operations - monitoring system health, stability, and performance
• Troubleshooting and triaging documentation
• Validating fixes and post support issues
• Requirement gathering
• Technical requirements and payment system enhancements
• Support configurations: test planning, validation of payment solutions prior to launches
• Analytics and reporting around system upgrades
• Developing AI driven strategies and solutions around daily operational work
• 10% goes to reporting and business communications
• Lots of cross functional work - will need to be able to communicate with non-technical stakeholders
• Understand how to create dashboards using tools such as Monday.com, understanding the API's on the backend for data
• What metrics, performance highlights we are looking for: uptime of the system (getting that as close to 100% uptime as possible), call out when they might see an issue that might require a communication out to the field, they need to be conscious about the work that they are doing and how it is impacting the field
• 15% of the time goes to Establishes connections with brand & franchisee teams
• ensure elevated levels of success, complete understanding of requirements and serves as a brand subject matter expert (SME) in appropriate meetings.
• Communicate and collaborate with coworkers, management, franchisees, operators, and others in a courteous and professional manner.
• Use decision-making and negotiation skills.
• Team-orientation and positive attitude.
• 15% organizational skills
• 10% vendor partner communication
• Serves as the point of contact for franchisee and vendor escalations of owned products.
• Communicates all issues, status updates, action items, and risks to the management team.
• 10% Effectively ensures the adoption and implementation of the technology goals for the organization.
• 10% continuous improvement and compliance
• being aware of when a software version is going to sunset and how we can move forward to the next version of that software
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
• At least 2-4 years exp with any IT support
• Experience with configurations, testing, post-launch support of applications, etc.
• Experience troubleshooting payment technologies (such as Freedom Pay or Fiserv products)
• Strong excel experience
• They need to know how to export vendor data into excel and work with our backend team to load this information into Monday.com
• Business analyst experience
• Requirements Gathering and Analysis, Process Mapping and Improvement, Stakeholder engagement, Solution design and validation, etc.
• Experience with reporting
Nice to Have Skills & Experience
• POS, payment term, gateways, processors
• PAR POS is preferred
• Payment system: freedom pay and Fiserv (processor)
• Experience with Avanti or LANDesk reporting tools
• Experience with ServiceNow ticketing system
• Previous experience working with Monday.com
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.