Job Description
Provide on-site “smart hands” support across multiple clinic locations within a designated region. This role supports IT operations by troubleshooting desktop issues, assisting with installs, and executing tasks under direction from a centralized IT team.
• Travel to clinic locations within the assigned region to provide on-site desktop support, including hardware/software troubleshooting, basic networking issues, and device setup/installs.
• Assist with low-voltage and cabling work (e.g., running/troubleshooting Ethernet) and support installation of IT equipment, including workstations and peripherals.
• Execute hands-on tasks directed by the internal IT team, following detailed instructions and supporting system and device connectivity (including light clinical equipment integration).
• Provide occasional support for more advanced issues (e.g., server-related troubleshooting), while documenting work completed and communicating updates to stakeholders.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2–5+ years of experience in Desktop support or field IT support
• Strong knowledge of Windows environments, Hardware troubleshooting, and Basic networking (IP, connectivity, cabling)
• Strong communication skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.