Quality Governance Lead

Overview
We are seeking an experienced QA Governance Lead to establish a minimum viable QA governance model (MVP) for international applications and define a scalable roadmap for long term quality maturity. Today, QA practices vary by application and team. This role will bring consistency to how quality is defined, tested, measured, and governed across a mix of custom-built and vendor-based systems.
This is a strategy and operating model focused role, partnering closely with engineering, product, and leadership stakeholders.

Key Responsibilities
• Assess current QA/testing practices across International applications.
• Define and implement a QA governance model, including:
o QA standards and best practices
o Quality gates and release readiness criteria (pass/fail)
o Clear roles, decision rights, and accountability
• Enforce consistent QA standards across teams.
• Establish escalation paths and governance forums to drive timely issue resolution.
• Define quality KPIs and partner on dashboards for system health and testing outcomes.
• Deliver a governance MVP, followed by a long term QA maturity roadmap.
• Define a test automation strategy (what to automate, what not to, and how to govern it).
• Champion shift left quality, including Definition of Done criteria.
• Evaluate testing tools and provide recommendations (e.g., Eggplant, Maestro).


Compensation:
$65/hr to $75/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Experience building or leading a QA governance model or QA practice.
• Strong knowledge of QA best practices, quality gates, and operating models.
• Proven ability to define QA metrics and dashboards.
• Experience establishing escalation paths and accountability.
• Solid understanding of test automation strategy.
• Strong stakeholder collaboration and communication skills.

• QSR or multi site retail experience.
• International / global delivery experience.
• Eggplant experience
• Maestro experience
• Ability to work onsite in Atlanta during the assessment phase.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.