Job Description
The IT Analyst – Transportation is responsible for analyzing, supporting, and improving transportation and logistics applications that enable routing, final mile delivery, warehouse integration, and intelligent detection capabilities. This role partners closely with Transportation Operations, Product Teams, and IT delivery teams to ensure applications meet business needs, operate reliably, and align with product roadmaps and enterprise standards.
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Major Tasks, Responsibilities, and Key Accountabilities
• Analyzes transportation and logistics business processes and translates needs into functional requirements, user stories, and acceptance criteria
• Partners with Product Managers and Product Owners to support backlog refinement, clarify scope, and align analysis to product roadmaps and delivery priorities
• Understands basic XML structure to assist with schema validation for large-scale enterprise data integration
• Acts as a liaison between Transportation Operations, Warehouse Operations, Product Teams, and IT implementation teams
• Performs application analysis and production support for transportation systems, including routing, final mile delivery, and exception management
• Troubleshoots and documents application issues, identifying root causes and coordinating resolution with appropriate technical teams
• Provides quantitative analysis through large data set collection to drive business decisions
• Ability to provide a story with large data turning complex analysis into actionable business insights
• Supports transportation and logistics initiatives through impact analysis, requirement validation, testing support, and release readiness activities
• Develops and executes functional test scenarios and supports system, regression, and user acceptance testing
• Reviews application data flows and integrations to ensure accuracy, completeness, and alignment with defined business rules
• Participates in incident management, including issue triage, impact assessment, communication, and post incident reviews
• Maintains functional documentation, process flows, and support artifacts aligned to enterprise and Product Team standards
• Contributes to cross functional reviews to ensure solution quality, consistency, and alignment with product intent
Rate: $45-$60 an hour depending on skills and experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2+ years of experience in an IT Analyst, Business Analyst, or application support role
• Experience supporting transportation, logistics, or supply chain technology solutions
• Familiarity with transportation management or route planning platforms (e.g., Descartes or similar tools) preferred
• Experience working in Agile or product based delivery models
• Typically requires overnight travel approximately 25–50% of the time
Nice to Have Skills & Experience
Descartes or similar transportation system experience
SAP experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.