Job Description
Data Migration & SQL Support
Write, review, and execute T-SQL scripts to support customer data migration requests
Validate data integrity before and after migration operations
Document migration procedures and outcomes for repeatability
Work within established change control processes when executing scripts against production databases
Tier 2 Platform Support
Own escalated support tickets from triage through resolution and documentation
Investigate issues across Azure-hosted web apps, APIs, and databases using logs, query results, and Azure Monitor
Debug production issues and develop workarounds; coordinate code-level fixes with the Dev team
Communicate clearly with both internal teams and external clients — translating technical findings into plain language and setting accurate expectations
Maintain accurate, complete ticket documentation throughout the lifecycle
Deployments & Release Operations
Execute deployments to non-production environments independently
Execute production deployments under supervision; progression toward independent ownership over time
Author, test, and execute schema and data upgrade scripts without supervision
Work within Azure DevOps pipelines and follow established change control processes
Scripting, Automation & Infrastructure
Write C# and PowerShell to automate operational tasks
Operate the team’s administrative utility
Manage Azure infrastructure: web apps, Functions, APIs, Azure SQL Database
Administer Linux (Ubuntu) VMs as needed
Perform administrative tasks in Citrix, Salesforce, and other third-party platforms
Assist with vulnerability remediation
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Years of Experience – 2-5 years experience Background in a technical support, IT operations, or DevOps role, or equivalent hands-on experience
Proficient in T-SQL
Proficient in SSMS or equivalent database tooling
Experience owning support tickets end-to-end
Comfortable working directly with production infrastructure and client data
Clear written communication for ticket documentation and internal handoffs
Experience with schema changes, data migrations, and upgrade scripting
C# — able to read, write, or modify scripts and small utilities
PowerShell scripting for automation or administration
Familiarity with Azure Monitor or equivalent observability tooling
Linux/Ubuntu administration experience
Nice to Have Skills & Experience
Familiarity with Azure — web apps, Functions, APIs, and Azure SQL Database
Experience with Azure DevOps or similar CI/CD pipeline tooling
Experience with GIT
Zendesk ticketing system
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.