Job Description
Position Summary
Applies advanced knowledge of healthcare operations and information technology principles
Provides multifaceted direct Epic application support across the full software development lifecycle
Supports design, development, implementation, testing, updating, integration, and maintenance of complex system configurations
Performs system setup and application table configuration
Analyzes user, system, and application needs
Evaluates multiple alternative solutions to determine the best approach to meet organizational needs
Essential Functions
Conducts and attends meetings to review end-user performance, including tracking and trending issues, workflow problems, system capabilities, monitoring feedback, and identifying system enhancement needs
Performs workflow analysis, collects data, produces reports, and investigates issues to support technical and business decision-making efforts related to the Epic software
Assists with and coordinates change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases
Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner
Monitors system performance and resolves application issues and system errors
Leads efforts in the evaluation and implementation of new module releases
Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation
Provides status reports and updates trackers for IT/CE and facility development projects, service expansions, break/fix items, planned upgrades, and other aspects of IT/CE program portfolio
Provides consultation support to Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices into business decisions
Creates security classification templates to ensure appropriate access levels while protecting patient health information
Designs, modifies, and implements testing processes, including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments
Coordinates and participates in application upgrades and changes
Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure system builds, maintenance, and patient data integrity are not negatively impacted
Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements
Manages master file changes for new features
Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards
Provides information and support to instructional designers to facilitate training development
Ensures interoperability between Epic applications and other supporting applications
Communicates with vendors regarding technical issues related to Epic integration
Utilizes understanding of IT trends and practical application of existing, new, and emerging technologies to enable new and evolving business and operating models related to the Epic software
Participates in the evaluation and selection of software product standards and services, including the design of standard and custom software configurations
Analyzes the business IT environment to identify gaps, grow capabilities, and support business transformation through recommendations for improvement, differentiation, and innovation
Maintains regular and punctual attendance in accordance with organizational policies, including ADA, FMLA, and applicable federal, state, and local standards
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor's Degree
EPIC Cert- Cadence (most important), Prelude if not
3+ years of experience within Cadence
1+ year building out decision tree
Nice to Have Skills & Experience
Decision Tree Badge
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.