Job Description
Providesleadership to the assigned patient accounting team members to include the patient accounting specialists, cash receipts
analysts, patient accounting leads, and the insurance collections analysts. Coordinates the work assignments, distribution, and
scheduling of team members to ensure appropriate and accurate resolution of the hospital accounts receivable.
• Ensure effective recruitment, selection, orientation, development, supervision and evaluation of team membersto achieve
department goals and objectives.
• Acts as a liaison to other revenue management departmentsto increase the efficiency of operations.
• Conductsregularly scheduled meetings with team members and one-on-one meetings as necessary.
• Attends and participatesin all management meetings as necessary.
• Analyzes assigned payersforissues preventing the resolution of the accountsreceivable and communicatesthose itemsto the
Manager.
• Facilitates presentationsto internal team members and other departments as necessary.
• Schedules work periods for team members.
• Assigns, prioritizes and distributes work to be completed.
• Holds team members accountable for attendance and productivity standards.
• Conducts interviews prospective applicants for open positions.
• Managesthe orientation and training of new team members.
• Conducts performance evaluationsto include coaching, counseling and guidance to team members.
• Maintainsrequired records, files, reports and statistics.
• Ensuresthat the department operates within established budget limits and justifies any variancesto Manager.
• Addresses all patient/visitors/teammembers complaints and ensuresthat appropriate action istaken to resolve the problem.
• Communicates and coordinates with other hospital departmentsto ensure effective accountresolution.
• Maintain excellent professional behavior with a large volume of patient accountsfrom varioussocial economic backgrounds.
• Maintainsreasonably regular, punctual attendance consistent with policies, the ADA, FMLA and other federal,
state and local standards
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
4+ years of Insurance Collections Experience- Hospital
3+ years of leadership experience - direct reports (10+)
Credit Balance Experience
Strong Analytical experience- being able to identify trends, fix, for future
Epic experience
Nice to Have Skills & Experience
Running reports in epic
Clearing House- Availty
Bachelors Degree
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.