Job Description
Insight Global is seeking a Director of Customer Success to join a fast growing AI startup in Miami, FL.
The Director of Customer Success will lead their in-office Customer Success team to deliver an exceptional customer experience that drives satisfaction, retention, and long-term business growth. This individual will combine strategic thinking with hands-on leadership to ensure optimal team performance, streamline support operations, and provide data-driven insights that influence company decisions.
This role will require to work fully onsite and compensate $90,000-110,000 depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
● 5+ years of leadership experience in customer support, customer experience, or success management roles.
● Strong analytical and problem-solving skills with the ability to turn insights into action.
● Skilled at managing escalations, workforce scheduling, and team development.
● Excellent communication and interpersonal skills for cross-departmental collaboration.
● Familiarity with CRM systems, NPS/review management, and retention/refund processes.
● Proficiency in Google Workspace or MS Office (Word, PowerPoint, Excel).
● Strategic thinker with a deep understanding of customer pain points and business drivers.
● Provide a high-touch, luxury-level service experience marked by professionalism, empathy, and attention to detail on every call.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.