Job Description
Our large Medical Device company is seeking a Customer Service Representative for their Complaint Handling department. This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience and retention.
Responsibilities Include:
-Evaluates and resolves product complaints worldwide per FDA, ISO, SOX, and other applicable
regulatory requirements.
-Monitors feedback activity using CHS and SAP systems to provide complaint resolution and promote customer satisfaction.
-Documents files accurately.
-Positively interacts with customer, providing education, product and service information and resolution.
-May be responsible for actively monitoring workflow and ensuring complaints are closed in accordance with
established MD&D and departmental metrics.
-May be responsible for additional administrative and technical tasks, including PO generation and monitoring,
IT help desk requests and call center telephony support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Vocational, Certificate, Technical, or Associates Degree
- 2 years customer service/relations experience in any industry
-Can Speak Portuguese and English
Nice to Have Skills & Experience
-Complaint Handling experience
-Experience working in a Medical Device Industry
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.