Job Description
The engineer is responsible for the daily support and maintenance of Cisco video conferencing systems and Crestron controlled conference rooms across executive and enterprise meeting spaces. Their work includes configuring, programming, and troubleshooting Crestron control systems and touch panels, as well as administering Cisco VTC infrastructure—such as codecs, endpoints, and call control—to ensure secure, reliable conferencing across multiple sites. They manage interoperability between Cisco conferencing platforms and Microsoft Teams, assist with Microsoft Teams Rooms and Surface Hub devices, and work closely with federal stakeholders to ensure all collaboration technologies meet security, compliance, and operational requirements. The role also involves coordinating with Service Desk and Tier III teams on incident resolution and root cause analysis, supporting conference room upgrades and technology refreshes, performing testing and production deployments, and maintaining accurate technical documentation, SOPs, and configuration standards.
Compensation:
$45/hr to $50/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Associates with 10 years of experience OR Bachelors and 8 years of experience OR Mastes with 6 years of experience
• Experience designing, configuring, and maintaining VTC system using Crestron equipment
• Experience with wireframing
• Familiarity with AutoCad or Visio for design
• Experience designing AV buildouts
• Experience troubleshooting both Crestron equipment and existing Cisco hardware
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.