NOC Engineer

We are looking for a strong NOC Engineer to join a NOC team. This role supports a globally recognized, full service law firm known for handling high stakes litigation, complex transactions, regulatory matters, and cross border disputes for leading companies and financial institutions. With a strong footprint across major U.S. legal markets and key international hubs in Europe and South America, the firm operates at the intersection of law, business, and global commerce. Its practices are consistently top ranked by Chambers, The Legal 500, Benchmark Litigation, and Lawdragon, with attorneys frequently recognized among the leading litigators and dealmakers worldwide—making it an ideal environment for professionals who want exposure to sophisticated matters, elite legal talent, and work that truly moves the needle. This role can sit remotely near Chicago, IL, New York, NY, Washington, DC, Los Angeles, CA, San Francisco, CA, Silicon Valley (Redwood City), CA, Dallas, TX, Houston, TX, Miami, FL, and Charlotte, NC. The role will be mostly remote, with the occasional in office meeting for high level meetings. The shifts will be Monday - Fridays.

This role supports a high volume, ticket driven Network Operations Center (NOC) environment and is ideal for an early career IT professional who is highly process oriented, detail focused, and comfortable working within structured procedures. They will be joining a team of 3 other engineers, who currently handle about 30 tickets a day.
This is a day shift role supporting business operations working 8AM-5PM in their time zone. The position focuses on service requests, alert triage, and execution of documented processes, rather than deep application troubleshooting.

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Key Responsibilities
• Work within a high volume ITSM ticket queue (approximately 30 tickets per day per person initially, expected to decrease as team capacity grows)
• Manage and fulfill service requests such as:
o Active Directory group membership changes
o New hire onboarding tasks
o Access requests and standard operational actions
• Monitor system and application alerts:
o Identify when an application or service is offline
o Notify appropriate teams or stakeholders per documented procedures (no root cause application troubleshooting required)
• Execute pre written scripts from network file shares:
o Locate the correct script
o Run scripts accurately
o Enter required information with precision and attention to detail
• Follow documented processes carefully before taking action
• Accurately document ticket updates, actions taken, and escalation paths
• Determine when and to whom issues should be escalated
• Maintain a high standard of accuracy due to manual and process driven workflows


Compensation:
$20/hr to $22/hr.
Exact compensation may vary based on several factors, including location, skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 3+ years of experience in IT or IT Operations
- Experience working in a NOC or ticket queue based support environment
- Strong Active Directory (AD): group membership, adding/removing users, group controls access, onPrem Vs Entra ID, File shares, etc
- Microsoft 365 (understanding how the suite works: Exchange Online, Sharepoint Online, OneDrive, Teams, etc)
- familiar with running scripts (execution, not development)
- Basic Microsoft technologies
- ITSM / ticketing systems (experience with Freshservice strongly preferred)

- Azure (foundational knowledge)
- experience in a law firm, enterprise IT, or regulated environment is a plus

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.