IT Project Manager

The Senior Manager for Enterprise Technology Services (ETS) serves as the strategic and operational leader overseeing the PMO. This role functions as the right hand for university initiatives and manages a diverse technology project portfolio while overseeing three Project Managers. The Senior Manager leads enterprise technology projects—including ServiceNow Asset Management implementation, Workday module rollouts, wide area network redesign, data center build-out, and customer-facing technology deployments—while also supporting service delivery through reporting, SLA analysis, process improvement, and incident management. This individual collaborates across academic, operational, and administrative units, strengthens governance processes, drives stakeholder alignment, supports risk and innovation initiatives, and brings structure, leadership, and accountability to how ETS executes and delivers technology services. The role operates in a hybrid environment (three days onsite, two remote), with an expectation of being primarily onsite for the first 90 days and occasional on‑call participation for Priority 1 outages.
Responsibilities
Lead and manage the PMO, overseeing three Project Managers.
Act as the primary university partner to the PMO & Business Operations Director.
Oversee implementation of the ServiceNow Asset Management module, ensuring department adoption, SLA compliance, and improved reporting.
Support Workday initiatives, including upcoming module launches and coordination across functional teams.
Directly manage the campus Wide Area Network redesign to expand Wi‑Fi reach and reliability.
Support build-out of a new data center, ensuring infrastructure readiness, connectivity, devices, and alignment with innovation technology efforts (VR, 3D printing, emerging tools).
Launch and support a new Genesys ACD call center solution.
Produce operational analytics, SLA reports, dashboards, and service delivery metrics; identify process gaps and improvement opportunities.
Collaborate with Service Delivery leadership to enhance workflows, service quality, and incident response.
Support IT Governance Council operations, software approval workflows, and cross‑department alignment.
Maintain clear communication with academic, administrative, and operational stakeholders.
Participate in on‑call escalation for Priority 1 outages as needed.

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5+ years of IT project management experience in enterprise or complex environments.
People management experience with the ability to lead strong Type‑A personalities.
Bachelor’s degree in IT, Business, or a related field.
Strong written, verbal, and executive‑level communication skills.
Experience managing multiple simultaneous, cross‑functional initiatives.
Ability to operate effectively in hybrid and fast‑moving environments.

PMP certification.
Experience with ServiceNow (especially Asset Management).
Strong data/metrics/reporting background, including SLA tracking and SOP creation.
PowerBI proficiency for dashboarding and analytics.
Experience with Smartsheet and Excel.
Familiarity with Workday, Genesys, Wi‑Fi/network infrastructure projects, or emerging academic technologies.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.