Job Description
The IT Application Engineer – Integrated Applications is a hands-on technical role responsible for the support, maintenance, configuration, and continuous improvement of applications within the Integrated Applications portfolio. This role ensures stable day‑to‑day operations, manages incoming requests, performs software audits, and leads configuration, testing, deployment, and post‑implementation support for application upgrades. The engineer will work closely with business stakeholders, vendors, and internal IT teams to ensure applications meet operational and compliance requirements.
The IT Application Engineer – Integrated Applications will work closely with the Integrated Applications team, senior engineers, service management, InfoSec, infrastructure teams, IT Project Managers, Business Analysts, and global stakeholders, and business users to deliver stable, supportable, and scalable application services across the firm.
Targeting $50-$70 an hour
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Provide technical support across Integrated Applications, resolving incidents, requests, and tasks through the Service Now (SNOW) queue, ensuring timely response and adherence to SLAs.
• Troubleshoot application issues, escalate to vendors or internal teams when needed, and provide clear communication to end users.
• Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.
• Configure, maintain and support applications such as Litera, DocuSign, DocxTools, IntApp applications and viDesktop.
• Support application upgrades, patching, and lifecycle management activities.
• 3-5 years of experience in IT application support or engineering.
• Hands-on experience with ServiceNow or similar ITSM platforms.
• Strong understanding of application lifecycle processes (configuration, testing, deployment, support).
• Experience performing software audits and managing licensing compliance.
• Working knowledge of IntApp products.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.