Job Description
This individual will partner with marketing stakeholders to design, build, and optimize customer journeys within Salesforce Marketing Cloud. Responsibilities include developing Email and SMS campaigns, managing data integrations and audience segmentation, leveraging SQL and AMPscript for personalization, troubleshooting platform and campaign issues, and leading projects from requirements gathering through deployment while supporting enterprise marketing initiatives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years of Salesforce Marketing Cloud experience with expertise in Journey Builder, Automation Studio, Email Studio, and MobileConnect/SMS.
• Strong SQL experience with the ability to build audiences, manage data, and troubleshoot complex data issues.
• Experience designing and supporting omni-channel customer journeys across Email and SMS.
• Strong understanding of Marketing Cloud data architecture, data extensions, data movement, and Salesforce Data Cloud.
• Ability to independently gather requirements, own projects end-to-end, and troubleshoot technical issues with minimal oversight.
Nice to Have Skills & Experience
• MuleSoft integration experience.
• Salesforce Data Cloud experience (data ingestion, harmonization, and activation).
• AMPscript experience for personalization and dynamic content.
• Salesforce Marketing Cloud Consultant and/or Data Cloud Specialist certifications.
• Consulting background and/or experience with Financial Services Cloud, AWS, or Azure.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.