Job Description
$48-54/hr
Insight Global is seeking a UX/CX Program Manager for a top, telecommunications client. This program manager will be working on RCS (rich communication services). RCS allows you to interact from text rather than needing to go onto the website resulting in enhanced communication. This program manager will help keep customer experience and design projects organized and moving forward. This person will work closely with design, research, product, engineering, and business teams to make sure everyone is aligned, deadlines are met, and projects stay on track. The role is focused on project management, communication, and process improvement. On a day-to-day, this program manager will manage multiple UX/CX programs, build project plans, maintain timelines, ensure milestones are being met, identify and mitigate project risks, lead project planning meetings, status updates, maintain stakeholder communication create/improve operational processes, provide updates and be able to present to leadership.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
4+ years of Program Management experience
Experience supporting UX/CX teams (UX Design, Customer Experience, User Research, Strategy)
Strong project and program management skills
Experience managing risks, dependencies, and project timelines
Ability to work cross-functionally with multiple stakeholders
Strong communication and stakeholder management skills
Experience creating scalable and repeatable operational processes
Nice to Have Skills & Experience
Background in Customer Experience (CX) initiatives
Telecom Experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.