Teams Telephony Engineer

Insight Global is seeking a Teams Telephony Engineer for a top reinsurance client. This mid-level, contract-to-hire role sits within the Infrastructure & Operations Microsoft 365 team and focuses on the administration, support, and optimization of Microsoft Teams Enterprise Voice. The engineer will act as a primary administrator for Teams Phone, owning day-to-day operations, configuration, troubleshooting, and platform reliability. This is a hands-on role with strong visibility, working closely with internal IT teams and external providers to ensure stable, high-quality voice services across the organization. This is a remote, 3 month contract-to-hire, with a pay rate of $35-45/hr and a conversion salary up to $110k.

Day-to-Day
• Administer and support Microsoft Teams Enterprise Voice as the primary telephony platform
• Handle day-to-day configuration, changes, and troubleshooting for Teams Phone
• Manage user onboarding/offboarding, number assignments, and DID lifecycle
• Support Direct Routing and SBC integrations
• Monitor voice quality using CQD, call analytics, and CDRs
• Coordinate with telecom vendors on provisioning, porting, and incidents
• Support telephony resiliency, failover testing, and DR call flows
• Maintain documentation, runbooks, and operational standards
• Collaborate with network, security, and service desk teams on voice-related issues
• Provide limited support for a cloud-based faxing solution

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3–7 years of experience supporting enterprise telephony or unified communications
• Strong hands-on experience with Microsoft Teams Phone / Enterprise Voice
• Experience administering call queues, auto attendants, dial plans, and voice routing
• Solid understanding of VoIP, SIP, and Direct Routing
• Experience working with telecom or cloud telephony providers
• Ability to provide Tier 2/3 support and troubleshoot complex voice issues
• Strong documentation and communication skills

• Experience with secondary cloud telephony platforms for resiliency or DR
• PowerShell experience for Microsoft Teams or M365 administration
• Experience supporting distributed or multi-site environments
• Exposure to call center or high-availability voice environments
• Microsoft certifications (Teams Admin, Teams Voice Engineer, M365 Admin)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.