Job Description
nsight Global is seeking a Technical Business Analyst to support the build of a brand-new claims tracking system within Salesforce Health Cloud and Data Cloud. You will partner closely with Product Owners, developers, and business stakeholders to gather, analyze, and document requirements, ensuring business needs are translated into clear, actionable technical specifications. On a daily basis, you will work within an Agile environment to define user stories, support backlog refinement, and map end-to-end workflows related to claims intake, tracking, and status visibility.
You will collaborate heavily across cross-functional teams to define integrations, data mappings, and system dependencies between Salesforce and upstream/downstream platforms. This role requires strong participation in working sessions and Agile ceremonies, where you will help identify gaps, clarify requirements, and support delivery in a fast-paced, evolving environment. You will also support testing efforts, validate business functionality, and ensure the solution delivers a seamless, user-centric claims tracking experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Proven experience as a Business Analyst in an Agile/Scrum or SAFe environment
Experience supporting Salesforce implementations, preferably Health Cloud or Service Cloud
Strong experience gathering requirements and translating them into user stories, acceptance criteria, and process flows
Experience working on claims, healthcare, or payer-related systems (claims lifecycle, case management, or similar)
Ability to support backlog refinement, sprint planning, and collaboration with Product Owners and development teams
Experience mapping workflows, integrations, and data flows across systems (APIs, case management, CRM platforms)
Strong communication and stakeholder management skills, with the ability to work across leadership, BAs, and engineering teams
Ability to operate in a fast-paced, highly collaborative, and meeting-heavy environment
Strong problem-solving skills with the ability to manage ambiguity in a greenfield (new build) environment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.