Onsite IT Support Consultant

Copilot said: The IT Support Consultant is responsible for providing hands-on technical support for end users, devices, systems, and infrastructure while ensuring the smooth operation of day-to-day IT services across the organization. This individual will troubleshoot and resolve hardware, software, network, and access-related issues; install, configure, and maintain desktops, laptops, printers, mobile devices, and other workplace technologies; support Microsoft 365, Windows environments, and basic LAN/Wi-Fi networking; manage device imaging, deployment, and asset inventory; and maintain accurate technical documentation. In addition to operational support, the consultant will play a key role in IT project execution, particularly office relocation initiatives, by leading technology planning, coordinating with vendors and telecom providers, overseeing the decommissioning and setup of IT infrastructure, and ensuring workstations, conference room technology, and network connectivity are fully functional at new locations. The ideal candidate is a proactive problem solver with strong customer service skills, experience supporting enterprise IT environments, and the ability to manage multiple priorities while delivering a seamless technology experience for employees.

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• 6+ years of experience in IT support, help desk, or technician-level role
• Knowledge of Windows OS, Microsoft 365, and basic networking concepts
• Strong troubleshooting and customer service skills
• Ability to manage ongoing support work alongside project responsibilities
• Familiarity with ticketing systems (e.g., IncidentIQ)

• Experience in enterprise, government, or education IT environments
• Experience supporting or coordinating office moves or IT deployments

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.