Job Description
In this role, you will design, build, test, and deploy conversational AI solutions that deliver accurate, scalable, and context‑aware chatbot and voice experiences. You will participate in feature and user story refinement sessions, translate requirements into technical implementations, and develop conversational flows that integrate with enterprise APIs, cloud functions, and backend systems. You will collaborate closely with product managers, UI/UX designers, backend engineers, and other developers to ensure seamless end‑to‑end delivery. On a daily basis, you will troubleshoot, debug, tune, and optimize conversational agents across multiple channels, apply clean coding standards, and continuously improve conversational accuracy using NLP and training data best practices.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong experience as a full stack developer delivering complex, enterprise‑scale applications
Hands‑on experience designing and implementing conversational AI solutions using IBM WatsonX Orchestrate or similar platforms (Dialogflow CX, Amazon Lex, Kore.ai, LivePerson)
Proficiency in NodeJS/TypeScript and Java with Spring, building RESTful web services
Solid understanding of scalable architecture patterns, data lifecycle management, and cloud‑native development
Experience developing and deploying microservices on OpenShift or comparable container platforms
Strong Agile experience, including breaking down user stories into tasks and estimating work within a SAFe delivery model
Strong collaboration and communication skills across co‑located, cross‑functional teams
Nice to Have Skills & Experience
Experience with Angular, React, HTML, CSS, JSP, or Python
Familiarity with Speech‑to‑Text tuning and SSML for text‑to‑speech refinement
Exposure to analytics and data platforms such as Tableau, Alation, DataRobot, or Trifacta
Experience with CI/CD pipelines using tools such as Jenkins, GitHub, or Octopus
Strong business acumen and interest in emerging AI and conversational technologies
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.