Job Description
• Plan and Oversee installations (specifically relating to AV Control System Programming and testing), operate, and maintain video conferencing equipment on NIPR, SIPR and JWICS networks.
• Oversee VTC support team in maintaining the video conferencing-unique hardware, software, and peripherals. (e.g., CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels)
• Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government
• Program and configure Extron, Crestron, AMX, and BIAMP systems for advanced AV deployments
• Perform rack-level system configuration and testing and conduct troubleshooting and system validation for complex AV environments
• Collaborate with project managers, field engineers, and design teams to ensure successful deployments and day-to-day customer AV/VTC sessions
• Provide timely programming updates for Extron and Crestron systems in response to outages and as project requirements evolve
• Maintain accurate technical documentation, configuration files, commissioning reports and ensure systems comply with applicable DoD and DISA standards
• Provide oversight of daily AV/VTC operations across NIPR, SIPR, and JWICS networks
• Lead troubleshooting and resolution efforts for escalated AV/VTC issues, providing root cause analysis and system-level remediation
• Interface with government leadership and external vendors to ensure operational continuity and technology alignment
• Mentor and train junior AV/VTC personnel; provide advanced technical guidance and support
• Support the creation and maintenance of SOPs and security documentation for AV/VTC operations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science
• Minimum of 10 years advanced experience in engineering and installing VTC/AV systems and with Crestron/Extron and AMX control programming and DSP audio installation for AV/VTC system
• Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks
• Excellent customer service skills including customer relationships, responsiveness, timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations
Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411 (Intermediate)
• Comp TIA Security + and at least one of the following: Crestron Certified Programmer (CCP) Certification, Extron Authorized Programmer (EAP) Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist
• Active TS/SCI clearance
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.