Job Description
This role provides hands-on technical and functional support for the FISERV DNA core banking platform, with a strong focus on commercial banking use cases. The position is responsible for deep technical analysis and troubleshooting across tightly integrated systems and APIs, including incident triage, root-cause analysis, and resolution. The analyst works closely with APIs, supporting connectivity, simulating traffic, and diagnosing issues while clearly translating technical findings into actionable requirements for developers and business stakeholders. The role supports both internally developed and SaaS platforms within a fast-paced, Agile environment and partners closely with engineering, product, and business teams in an iterative, test-and-learn delivery model.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor’s degree in a technical, business, or related field
• 5–7 years of IT experience in a Systems Analyst, Business Systems Analyst, or similar role
• 4+ years of hands-on experience supporting a modern core banking platform, preferably FISERV DNA
• Strong functional banking experience (commercial banking preferred)
• Strong API troubleshooting and integration experience
• Experience supporting cloud-based platforms; Azure fundamentals knowledge required
• Experience in incident management and production support
• Strong analytical, critical-thinking, and problem-solving skills
• Excellent written and verbal communication; able to convey complex technical concepts concisely
Nice to Have Skills & Experience
• Techno-functional experience configuring and integrating FISERV DNA or other core banking platform
• Agile/SAFe environment experience
• Working knowledge of SQL
• Familiarity with Azure cloud-native environments
• Experience using AI tools (e.g., ChatGPT, Copilot)
- Business Analysis certification (CBAP or similar)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.