Job Description
Insight Global is seeking a Salesforce Administrator to join our Evergreen team. This role provides Level 1 Salesforce support and manages the day to day administration, configuration, and reporting within Salesforce. The Salesforce Administrator partners with business users and the Salesforce Development team to support platform enhancements, maintain data integrity, and improve user adoption through standard processes and best practices.
Key Responsibilities
User Support (Level 1)
• Serve as the first point of contact for Salesforce support requests; troubleshoot issues, resolve common user errors, and escalate bugs or complex requests to the Salesforce Development team as needed.
• Provide guidance to end users on Salesforce best practices and standard operating procedures.
Administration & Security
• Administer users, roles, profiles, permission sets, and security controls to ensure appropriate access and compliance.
• Maintain org health by monitoring configuration impacts and supporting stable day to day operations.
Configuration (Declarative / Point and Click)
• Configure Salesforce using declarative tools (e.g., flows/workflows, validation rules, page layouts, record types, and approval processes) to support business processes and improve efficiency.
• Translate business needs into scalable configurations and standardized solutions within Salesforce.
Reporting & Data Quality
• Build and maintain reports and dashboards to support operational visibility and performance tracking.
• Perform routine data audits and clean up activities to support accuracy and consistency.
Documentation & Process
• Create and maintain process documentation, admin guides, and configuration notes to support ongoing operations and continuity.
Release / Change Support
• Support deployments by preparing and validating configuration changes across environments (e.g., sandbox to production) using standard admin tools (e.g., change sets) and assisting with release readiness activities.
Continuous Improvement
• Stay current on Salesforce releases and recommend configuration/process improvements that enhance usability and efficiency.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2–3+ years of experience as a Salesforce Administrator supporting business users
• Strong experience with Salesforce configuration and administration (security/access, declarative automation, page layouts, reporting/dashboards).
• Proven ability to gather requirements, document processes, and translate business needs into Salesforce configuration solutions.
• Strong communication skills and ability to manage multiple support requests in a fast paced environment.
• Apex/Visualforce/LWC development ownership, code reviews, unit test development, JavaScript/HTML as requirements, API integration build ownership, Salesforce DX/version control as requirements.
Nice to Have Skills & Experience
• Salesforce Administrator Certification (or Platform App Builder).
• Experience supporting releases (UAT coordination, change set deployments, sandbox management).
• Salesforce Development experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.