Job Description
Insight Global is seeking a Tier 1 Help Desk Technician to provide day-to-day IT support for a growing workforce in San Jose, CA. This individual will be responsible for onboarding and offboarding employees, troubleshooting common hardware and software issues, managing user accounts, and supporting a primarily Mac-based environment. The ideal candidate is customer-focused, highly organized, and enjoys working directly with end users to quickly resolve technical issues. You will support approximately 150+ employees, with significant organizational growth planned, and will operate primarily through Jira Service Management, Slack, Google Workspace, Okta, and other collaboration tools. All members of the Help Desk team function as Tier 1 support, escalating more advanced technical issues to internal subject matter experts as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ years of Help Desk, Desktop Support, IT Support, or Service Desk experience
Experience provisioning and deprovisioning user accounts
Experience performing password resets and access management tasks
Hands-on troubleshooting experience with computer hardware, software, and operating systems
Experience supporting MacOS environments
Experience working with ticketing systems (Jira Service Management, ServiceNow, Zendesk, Freshservice, etc.)
Experience supporting user accounts in Google Workspace
Nice to Have Skills & Experience
Experience with Jira Service Management
Experience supporting Okta user administration and SSO
Exposure to Windows and Linux environments
Experience supporting Slack-based help desk workflows
Experience working in a fast-paced technology, engineering, aerospace, or manufacturing environment
Familiarity with Confluence documentation
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.