Job Description
The Deployment Manager is a critical customer touchpoint, managing many customer-facing activities and ensuring the highest standards of customer satisfaction and efficiency. In this role, you will help set up the first JLG Autonomous Solutions deployment center and develop the blueprints for how we onboard new customers. Over the course of the contract, you will help stand up our initial deployment processes and lay the groundwork for additional centers as the product line grows and expands, continuously improving and incorporating learnings along the way.
You will be responsible for coordinating the preparation and shipment of customer equipment for initial deployments and any equipment replacements. In
addition, you will be responsible for managing the fleet of equipment, including repair activities and keeping the ERP system up to date. You will work closely with the engineering, operations, sales, and build teams to ensure that customer needs are met. This role will require traveling to deployment centers and/or customer sites up to 25% of the time.
Key Responsibilities:
Coordinate machine deployments from manufacturing through customer delivery
Manage shipping, freight, inventory, and warehouse logistics
Develop and improve deployment processes and tracking systems
Support operational integration with Oshkosh/JLG systems and reporting requirements
Coordinate training schedules and customer onboarding activities
Track and resolve field issues, equipment replacements, and repairs
Manage timelines, customer communications, and deployment readiness activities
Support future deployment expansion efforts, including additional facilities
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Have Requirements:
Bachelor's Degree in a related field and 8 or more years of relevant experience in manufacturing, logistics, customer service, or construction; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Ability to travel up to 25% of time
Availability for the full 12-month contract term
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.