Job Description
Insight Global is seeking a VTC technician to support a large government customer. The Lead VTC Technician is responsible for installation, configuration, troubleshooting, and operational support of VTC systems and associated audiovisual (AV) infrastructure. This role ensures seamless execution of mission-critical meetings by preparing, operating, and maintaining VTC equipment. This position oversees technical execution of VTC operations.
Specific duties include, but are not limited to the following:
VTC System Installation & Configuration
• Install, configure, and maintain VTC systems in conference rooms and secure facilities.
• Integrate VTC equipment with network infrastructure and audiovisual components.
• Configure codecs, cameras, microphones, displays, and control systems.
• Ensure compliance with DoD and facility security requirements during installations.
Operational Meeting Support
• Prepare conference rooms prior to scheduled meetings to ensure system readiness.
• Operate VTC systems during meetings, including call setup, bridging, and monitoring session quality.
• Provide real-time troubleshooting during live events to prevent disruptions.
• Coordinate with remote sites to validate connectivity and system compatibility.
• Support classified and unclassified VTC sessions in accordance with security policies.
Troubleshooting & Maintenance
• Diagnose and resolve hardware, software, and network-related VTC issues.
• Perform preventive maintenance and system health checks.
• Coordinate repairs or equipment replacements as required.
• Maintain inventory of VTC equipment and associated peripherals.
Documentation & Process Improvement
• Develop and maintain VTC Standard Operating Procedures (SOPs).
• Document system configurations and troubleshooting steps.
• Identify opportunities to improve reliability, efficiency, and user experience.
• Provide technical guidance to junior VTC technicians, as applicable.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Active Secret Clearance
IAT II (sec+) or higher
• 5+ years of experience supporting VTC or enterprise audiovisual systems.
• Experience installing and troubleshooting enterprise VTC solutions (e.g., Cisco, Poly, Crestron, or equivalent).
• Understanding of basic networking principles (IP addressing, VLANs, QoS).
• Experience supporting classified conferencing environments preferred.
• Strong customer service and communication skills.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.