Clinic Clerk

Under supervision of department administrators, the Internal Medicine clerk is responsible for computer data processing and report generation including steps of data entry, sorting, compilation, printing, and distribution of reports. This position maintains comprehensive, networked patient databases which support the clinical interventions by physicians, NP/PAs and/or RN care coordinators. Daily responsibilities may include initial review and adjustment of algorithm-based computer screening decisions prior to final approval by licensed personnel. The clerk also has ongoing patient contact in scheduling appointments, providing follow-up instructions, and screening messages for providers.

Perform computer data entry from patient questionnaires, laboratory reports, messages, provider visit forms, and other sources.
Conduct data searches and generate reports according to established schedules and procedures.
Print and mail letters and information packets to patients.
Make follow-up telephone calls to patients regarding return of questionnaires, completion of lab testing, and scheduling of appointments recommended by the patient’s provider, Care Coordinator, or Care Manager.
Answer patient telephone calls and triage to the appropriate Provider, Care Coordinator, or Care Manager.
Call in pharmacy refills as assigned.
Retrieve lab results from RMS and enter into department-based computer tracking systems.
Maintain pre-established inventory levels of computer, office, and medical supplies at designated care locations.
Execute changes in patient data fields in the computer program per instruction of the Provider, RN Care Coordinator, or Case Manager.
Generate statistical reports as requested by department administrator.
Review algorithm-based computer screening decisions and adjust as indicated prior to final approval by licensed personnel.
Order charts from Medical Records as needed or requested by Provider.
Perform other duties as required.

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-HS Diploma or GED
-1 + years of experience with Epic EMR
-Medical terminology or equivalent experience required.
-Good oral and written communication skills.
-Experience with PC and/or MAC compatible computers required.
-Experience with OPAS, KPDS, LMS, and REMIs required.
Multi-line telephone experience required.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.