Job Description
General Job Description:
Under the direction of the Business Processes Manager with day-to-day direction for the Maintenance Agreements Supervisor, this position is responsible for the booking/processing of service maintenance agreements, changes and cancellations and the maintenance of the
service tasking data base for Facility Services, Southern Region.
• Responsible for “booking” all new maintenance agreements into the IFS service system.
• Assist sales with maintenance agreement issues regarding tasking, estimating, booking and
canceling as required.
• Implement maintenance agreement changes to existing agreements.
• Process maintenance agreement cancellations.
• Maintain IFS maintenance tasking database.
• Log, track and communicate maintenance agreement additions and changes as necessary
for sales incentive and reporting purposes.
• Create maintenance invoices and tickets monthly.
• Process maintenance agreement escalations as directed by Service Sales Personnel
• Accurately maintains IFS master files for locations, equipment and contacts
• Other duties as assigned by supervisor or upper management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• HS Diploma or equivalent
• 2-3 years experience in a contracted service industry preferred
• Knowledge and experience with financial software systems.
• Computer skills with Microsoft Excel and Microsoft Word preferred.
Really looking for people with data entry skills and coming from long term roles that want to grow within a company!
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.