Job Description
An employer is seeking a Program Operations Specialist for a long-term opportunity in the Irvine, CA area. This Specialist will be tasked with driving adoption and customer experience troubleshooting of a new digital surgery platform in the medical device industry. The role will support a U.S.-launched solution with plans for global expansion, focusing on improving onboarding, communication, and operational efficiency across stakeholders. This consultant will act as a central point of coordination between sales representatives, surgeons, executive leadership, and technical partners (software development teams). The consultant will simplify complex information into clear, actionable guidance, support onboarding and contracting processes, and proactively address adoption barriers through high-touch communication and process streamlining. Strong Microsoft Suite background (Teams, Excel, PowerPoint and Outlook) will be critical to hitting the ground running and the ideal candidate will be able to go on site to Irvine, CA two days a week. The current workload has 80 open cases and with global adoption planned to help patients visualize potential outcomes in seconds, this app brings clarity to the decision-making process, supports a more confident, personal choice, and has been shown to help patients feel ready to make decisions more quickly.
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Required Skills & Experience
5+ years of strong administrative and operational skillsets (Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams, Airtable)
3+ years in a customer service/inside sales role
Proven critical thinking and problem-solving skills
Strong cross-functional communication skills (comfortable talking to vendors, engineer, surgeons and executives)
Experience documenting or presenting case studies demonstrating business impact or adoption outcomes
Nice to Have Skills & Experience
Medical Device Industry Experience
GMP industry background
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.