Job Description
We are seeking an Intermediate Desktop Support Technician to provide frontline technical support for one of our healthcare clients. This role supports day-to-day desktop operations across hardware, software, and network-connected devices, while ensuring a high level of customer service in a healthcare environment.
Key Responsibilities include:
Responding to and resolve ticket requests from the Service Desk
Break/fix issues for desktop hardware and related equipment
Install, configure, and support PCs, printers, and end-user applications
Support LAN/WAN-connected environments and end-user computing systems
Install and troubleshoot third-party software
Track and document hardware, software, and service activity
Coordinate ticket queues and assist with task distribution across the team as needed
Provide clear communication, set expectations, and follow up with end users to ensure resolution
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of experience in desktop support or end-user computing
Experience supporting PC/workstation environments and LAN-based applications
Strong knowledge of: Windows OS, Microsoft Office Suite, Mobile device support
Excellent customer service and communication skills
High School Diploma or GED
Nice to Have Skills & Experience
Experience in a hospital or healthcare environment
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
Certifications such as CompTIA A+ or Microsoft certifications
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.