Job Description
This is a Senior Technical Position that requires the candidate to have extensive practical working experience in systems administration and in-depth understanding and knowledge of network operating systems administration including Server OS, Active Directory, DNS, PKI, Microsoft EndPoint Configuration Manager, Server Monitoring, M365, Entra ID and Azure Cloud admin. This is a leadership position that requires a high level of hands-on experience in a primarily Windows Server and Azure cloud environment. Geographically, Solano County network includes 6 cities, 4 Data Centers and multiple branch locations, as well as two Azure tenants. Along with other team members this position will be responsible for the day-to-day operational responsibilities for supporting and securing the Solano County compute, storage and cloud infrastructure. Our on-premises compute environment is mainly Cisco UCS / HX products so recent experience should include working on converged or hyperconverged virtualization platform.
Duties and Responsibilities:
• Administers day-to-day operational readiness of Solano County Infrastructure Services
• Responds to daily service requests or trouble calls using the ServiceNow Ticketing system.
• Ability to communicate effectively with people at various levels of technical knowledge, from end-user to Executive management.
• Excellent diagnostic and problem-solving skills to troubleshoot problems and find solutions,
• Responds promptly to service outages, able to identify issues, analyze and evaluate root causes, and provide solutions to ensure services are operating efficiently
• Manages on-premises and cloud infrastructure to ensure SLAs and QOS are met.
• Ability to manage several projects simultaneously from design to implementation
• Managing all stages in life cycle of compute and storage hardware/software including implementation, testing, maintenance, upgrades/refresh, and decommissioning
• Responds to critical outages and after-hours incidents as needed
• Will be part of a team-wide rotating on-call schedule.
• Using Visio or similar tools, documents system topology and provides drawings as needed
• Produces clear, concise, and accurate technical documentation in Service Now knowledgebase
• Manages asset inventory of compute and storage equipment
• Works with various IT Service towers to resolve complex issues and/or project support
• Manages Backup systems – Rubrik a big plus
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-Expert level Windows server and Azure Cloud experience
- Well versed with a Microsoft shop of technologies such as Active Directory, Microsoft EndPoint Configuration Manager, M365, Entra ID and Azure, etc
-Good virtualization experience (VMware preferred)
-Cisco UCS
-Ability to work independently and mentor jr team members
-Solid experience with storage solutions (Rubrik/NetApp)
Nice to Have Skills & Experience
- Certifications (Azure preferred but more certs the better!)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.