Job Description
Day‑to‑Day:
Insight Global is seeking a Sales & Lending Associate for one of our clients in the pawn and resale industry. This role is onsite at the client’s Fairfield, CA location and supports daily retail sales and collateralized lending operations. This is a fast paced environment with a great long term opportunity to grow in this company.
Day to day:
Work directly with walk‑in customers to provide pawn loan and retail sales support
Evaluate items for collateralized loans using pricing guides and pawn software
Clearly explain loan terms, values, and transaction details to customers
Accurately write, renew, and service pawn loans
Buy and sell merchandise while ensuring a positive in‑store customer experience
Spend a majority of the day in a customer‑facing role on the sales floor
Use pawn software to document transactions and determine second‑hand used values
Support general store operations from open to close
Assist with basic social media or promotional efforts as needed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Desired Skills and Experience:
1–2+ years of experience in customer service or sales environments (restaurant, retail, or other fast‑paced service roles preferred)
MUST BE FLUENT IN SPANISH
Strong customer‑facing personality with the ability to engage and build rapport with a wide range of customers
Comfortable discussing pricing, value, and loan terms with customers
Self‑motivated with the ability to stay productive throughout the day
Willingness to learn through ad‑hoc training and coaching
Ability to remain calm and professional in diverse or high‑pressure customer situations
Basic computer and math skills with the ability to learn pawn software and pricing guides
Nice to Have Skills & Experience
Pluses:
Previous retail sales or financial services experience
Experience buying and selling second‑hand goods or working in a resale environment
Interest in long‑term growth and advancement opportunities
Willingness to assist with administrative or operational tasks
Experience using POS systems, inventory tools, or valuation software
Interest in assisting with social media or promotional activities
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.