Job Description
Insight Global is assisting a global manufacturer of luxury glassware in their search for an Quality Control Specialist that will be sitting in Fairfield, CA. In this customer facing position this individual will be responsible for maintaining the company standards for all of the products shipped to the local markets.
Key Responsibilities:
• Serve as the customer-facing representative for quality-related inquiries and concerns.
• Conduct on-site visits to client facilities to troubleshoot and resolve product issues.
• Collaborate with internal teams to identify root causes and implement corrective actions.
• Support continuous improvement initiatives by analyzing recurring issues and proposing process enhancements.
• Provide technical support and training to clients regarding product handling and quality expectations.
• Maintain detailed records of customer interactions, complaints, and resolutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Required Skills and Experience
• 0-3 years experience in Quality, Packaging, Bottling lines, or Distilling
• Communication with the customer - In person, via email, call, text, etc.
• Experience performing audits in a manufacturing or packaging environment.
• Experience in writing technical memos and conducting sample analysis.
• Familiarity with quality control tools and methodologies
Nice to Have Skills & Experience
Pluses:
• Engineer/Science Bachelor’s degree.
• Ideally Packaging Engineer or food/science Knowledge of ISO standards and regulatory compliance.
• Proficiency in data analysis and reporting tools.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.