Product Manager (Clienteling)

Insight Global is looking for a Product Manager to join an enterprise retail company on a contract basis in Vancouver remotely until end of January 2027. This role focuses on owning and delivering the product for our clienteling program launching April 2026.
• You will define the 2026 product roadmap, according to business priorities. Daily work includes defining, sizing, prioritizing requirements and features; and managing the product backlog, balancing competing business needs, and coordinating with other product teams to understand dependencies.
• You will partner closely with technical and business teams to problem-solve product challenges, drive conversations, and ensure clarity on solutions.
• You will define metrics for the product, aligned with Business objectives and OKRs. You will input into and documents cross-functional communication materials including presentation for leadership (vision, roadmap, budget, etc.)
• The role is highly user-focused, working with personal shoppers to gather insights, understand their workflows, and improve efficiency and conversion.
• You will support iterative monthly releases and define the work needed to continually enhance features such as guest messaging, lookbook sharing, customer profiles, and data-driven recommendations. You will lead agile ceremonies and meetings

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of Product Management experience. Up to 2 years of relevant experience will be considered in lieu of product management experience.
• Strong technical product background
• Minimum BA / BS degree from a four-year accredited university (advanced degree preferred)
• Self-starter who can quickly understand business context, connect information across teams, and work independently as well as cross-functionally with Business, Operations & Technical Partners
• Exceptional written and verbal communication skills
• Experience leading product teams with diverse range of skill sets, locations and direct and indirect reporting relationships

• Experience with Salesforce Service Cloud (SFSC)
• Background in VIP service, personal shopping, concierge, luxury retail, customer interaction, and/or elevated guest experiences
• Experience with CRM systems, sales tools, customer service platforms, and/or outreach tools
• Experience in subscription-based or relationship-driven service environments

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.