Manager, Salesforce

Insight Global is seeking a Manager, Salesforce to join a dynamic team supporting an employer in Vancouver, BC. This individual will lead the delivery, performance, and continuous improvement of the Salesforce platform.

You will oversee a cross-functional team of architects, developers, business analysts, and Salesforce administrators, ensuring the delivery of scalable, secure, and high-quality solutions aligned with business priorities. This role bridges technical execution
with business strategy, drives agile delivery practices, and enables teams to deliver value in a predictable and efficient manner. You will also play a key role in shaping platform roadmaps, optimizing team performance, and fostering a culture of continuous
improvement and innovation across the Salesforce ecosystem.

Key responsibilities include, but are not limited to:
Lead the delivery and continuous improvement of the Salesforce platform, ensuring alignment with business priorities and strategic objectives
Function as a Scrum Master and guide delivery teams to enable efficient, predictable flow of work
Partner with Product Managers, Product Owners, and Business Analysts to shape product vision, backlog priorities, and roadmap planning
Drive agile delivery practices, ensuring work visibility and consistent value delivery
Remove impediments and support teams in resolving issues impacting delivery, performance, and effectiveness
Leverage GenAI tools to support and accelerate code development
Oversee the design and development of solutions for new and existing systems, ensuring scalability, performance, and security
Contribute subject matter expertise to architecture discussions and support short- and long-term platform roadmaps
Ensure solutions align with enterprise architecture, data standards, and application governance processes
Promote best practices in coding, DevSecOps, automation, and emerging technologies, including AI
Establish and support production support frameworks to ensure responsiveness, ownership, and system reliability
Oversee release planning and execution, including risk identification, mitigation planning, and post-release support

Lead incident reviews and retrospectives to drive continuous improvement and operational excellence

Manage vendor relationships, ensuring quality delivery, performance, and alignment with business expectations

Support financial planning activities, including resource forecasting, budgeting, and variance analysis

Build and develop high-performing teams through coaching, performance management, and continuous improvement initiatives

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

6+ years of technical experience in application development or platform delivery
4+ years of experience leading and managing technical teams
Strong experience in application architecture, solution design, and data modeling
Proven experience leading development and solution delivery teams in agile environments
Hands-on experience with Scrum, Kanban, or other agile delivery frameworks
Strong understanding of DevSecOps practices, automation, and modern delivery pipelines
Experience supporting system design, development, testing, and release management processes
Demonstrated ability to manage complex initiatives and deliver enterprise-level solutions
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication skills with the ability to engage stakeholders at all levels
Ability to establish structured processes, documentation, and best practices across teams

MBA or Master’s degree
Scrum Master or Agile certification
Experience working in large, complex IT environments with multiple systems and stakeholders
Expertise in Kanban and continuous delivery practices

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.