We are seeking a highly skilled and experienced Desktop Support Engineer to join our dynamic IT team. This role is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. The ideal candidate will have strong problem-solving skills, a deep understanding of desktop systems and applications, and the ability to work effectively under pressure.
Provide first and second-level support to users for desktop and laptop hardware, software, and peripheral issues.
Install, configure, and maintain Windows and Mac OS environments, along with applications such as Microsoft 365, and antivirus tools.
Troubleshoot and resolve hardware and software issues in a timely manner, either remotely or on-site.
Manage user accounts, permissions, and access rights in Active Directory and other directory services.
Assist with onboarding/offboarding of employees, including hardware provisioning and account setup.
Perform routine maintenance, updates, and patches on devices to ensure system integrity and security.
Collaborate with other IT team members to support network infrastructure.
Maintain accurate documentation of issues, solutions, and standard operating procedures.
Other projects and responsibilities as assigned.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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High school diploma or equivalent required. Associate or bachelor's degree preferred.
Must have 2+ years of experience in a desktop support or technical support role.
Must have strong customer service skillset.
Strong problem solving skills required.
Excellent communication skills required.
Must be willing to work flexible hours based on business needs
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.