Avaya IVR Engineer

Post Date

Feb 13, 2025

Location

Scottsdale,
Arizona

ZIP/Postal Code

85255
US
Jun 03, 2026 Insight Global

Job Type

Perm

Category

Software Engineering

Req #

PHX-762664

Pay Rate

$140k - $160k (estimate)

Job Description

Our client is currently seeking an experience IVR Engineer to join their growing team. This engineer will be responsible for collaborating with our client's UC Communication teams to design, build, test, and deploy IVR applications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Required Skills & Experience

Desired Skills/Experience
5+ years progressive experience/responsibilities in software development
Knowledge of XML, VXML and Web Services
2+ years developing and supporting IVR Applications in an Avaya Orchestration Designer environment
Ability to work tier 2/3 tickets in an Avaya environment
Experience with large scale IVR implementations
Must have experience integrating IVR with various back-end systems, databases, telephony interfaces, CRM and CTI environments
Experience with Speech Recognition and Text-to-Speech technologies
Knowledge of SQL/Oracle query development
Self-starter and motivated to meet timelines and objectives while working on multiple tasks

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.