An employer in Phoenix is looking for aDesktopSupportTechnician to join their team. This individual will be a part of a 7 person teamsupporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairingdesktopsystems, hardware, and software. TheDesktopSupportTechnician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.
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3+ years of experience working in a Desktop Support Role preferably in an enterprise environment
SME with Windows 10 and Windows 11
Experience working off a ticketing system
Experience with Mobile Device Management (MDM) preferably with InTune
Strong customer service skills
Experience with Active Directory
Experience with SCCM
Office 365 experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.