Desktop Support Technician

Insight Global is looking for a Tier 2 Desktop Support Technician with expertise in resolving tickets related to Windows Suite and macOS issues, troubleshooting servers, workstations, field computers, peripherals, handheld devices, software, operating systems, programming, etc. This individual should be able to effectively communication in both a technical and professional manner with employees from all levels and departments. Efficient time management, task prioritization, and self-accountability is crucial for this position. This individual is responsible for managing work assignments with minimal supervision while adhering to departmental change control and problem reporting procedures.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Proficiency in Windows Suite and macOS
Ability troubleshooting computers, printers, and other related hardware such as servers, workstations and cell phones
Excellent verbal and written communication skills and customer service skills
Ability to work well in a team environment
Efficiently manage time and prioritize tasks

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.