Infrastructure Capacity & Demand Planning Program Manager

Insight Global is seeking an Infrastructure Capacity & Demand Planning Program Manager for a top financial services client. This individual will act as the bridge between operations, engineering, onboarding teams, and internal business stakeholders to manage infrastructure demand and capacity planning initiatives. The role is heavily focused on intake management, forecasting, prioritization, stakeholder communication, and strategic planning rather than hands-on engineering work.
The ideal candidate will have a strong infrastructure, database, cloud, or systems background and have transitioned into a more customer-facing leadership role. This person will oversee capacity planning efforts across database services and rapidly growing AI environments, including GPU demand forecasting and resource allocation. Success in this role requires the ability to balance technical understanding with strong program management, reporting, communication, and organizational skills while operating independently in a fast-paced and evolving technology environment.
• Serve as the central point of coordination between operations, engineering, onboarding, and business stakeholders
• Manage intake requests for infrastructure, database, and AI-related services
• Validate and right-size capacity requests before implementation
• Support database demand planning, forecasting, and utilization analysis
• Assist with GPU demand planning and AI infrastructure intake processes
• Analyze infrastructure consumption trends and capacity requirements
• Create and maintain reports related to utilization, forecasting, and resource allocation
• Utilize Excel and Tableau to provide operational and capacity insights
• Support onboarding and deployment planning for new infrastructure services
• Coordinate planning activities associated with database consolidation and growth initiatives
• Communicate priorities, timelines, and recommendations to internal clients and stakeholders
• Drive process improvements around capacity planning and reporting functions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Infrastructure capacity planning and demand management experience
• Experience supporting database platforms (SQL, PostgreSQL, Database-as-a-Service)
• Business forecasting and utilization trend analysis
• Strong project/program management skills
• Experience managing intake processes and validating infrastructure requests
• Ability to prioritize and manage multiple concurrent workstreams
• Strong stakeholder management and customer-facing communication skills
• Experience working cross-functionally with operations, engineering, and delivery teams
• Technical understanding of infrastructure, cloud, and service onboarding processes
• Strong Excel reporting and analytical skills
• Ability to work independently with minimal oversight

• AI infrastructure experience
• GPU sizing, forecasting, and capacity planning
• Tableau reporting and dashboard development
• Financial modeling or FinOps experience
• Cloud infrastructure expertise
• Container technologies exposure
• Infrastructure/Product Owner experience
• Solutions Architecture background
• Systems Administration experience
• Experience supporting emerging technology initiatives and AI programs

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.