Job Description
Insight Global is seeking a Care Coordinator (Referral Coordinator) for a healthcare client. This individual will be responsible for managing the full lifecycle of patient referrals, ensuring all authorizations, documentation, and scheduling are handled accurately and efficiently.
The role requires strong communication with patients and internal clinical staff, as well as attention to detail in tracking referral progress and maintaining compliance with HIPAA standards. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced medical office environment.
Day-to-Day:
• Coordinate and process all patient referrals for specialty services
• Ensure proper authorizations are obtained and documented
• Communicate with patients for scheduling and follow-ups
• Coordinate pre-admission testing with clinic staff and patients
• Enter referral and authorization data into the system (hospital, outpatient, DME, etc.)
• Track and follow up on missing referral reports
• Receive, document, and route consultant reports to physicians
• Maintain accurate records and ensure timely administrative completion
• Provide excellent customer service to patients and internal teams
• Adhere to HIPAA policies and company procedures
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• High school diploma or GED
• Strong medical office experience (referrals, front office, or care coordination)
• Experience processing referrals/authorizations (HMO experience highly preferred)
• Knowledge of HIPAA regulations and PHI handling
• Strong communication and customer service skills (patient-facing)
• Highly organized with the ability to multitask in a fast-paced environment
• Basic computer proficiency and data entry experience
• Reliable attendance and professionalism
Nice to Have Skills & Experience
• Experience with EMR systems
• Medical coding knowledge
• HMO referral processing background
• Experience coordinating pre-admission testing or specialty services
• Bilingual in English/Spanish
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.