Release & Quality Governance Lead

The Release & Quality Governance Lead owns release readiness, campaign launch governance, testing standards, and quality control processes across all customer communication channels. This individual serves as the final authority before campaigns are released into production.
Given the client's migration to a new marketing technology ecosystem, this role will establish governance frameworks, enforce quality standards, and create repeatable release processes that ensure flawless customer experiences.

Key Responsibilities:
•Own go/no-go (“pencils down”) decisions for campaign and journey launches across channels
•Define, implement, and enforce QA frameworks, UAT standards, and release governance processes
•Establish formal quality gates and approval checkpoints prior to production deployment
•Review campaign and journey builds to ensure adherence to defined standards
•Validate campaign execution across:
•Personalization accuracy
•Content rendering (including Knak/HTML outputs)
•Channel-specific requirements (e.g., push notifications, SMS logic)
•Identify and classify defects vs. change requests
•Determine required testing scenarios and ensure proper validation before launch
•Investigate campaign issues and determine root causes (e.g., broken links, incorrect targeting, journey logic errors)
•Ensure compliance with processes from development through deployment
•Provide guidance and mentorship to team members throughout the campaign lifecycle
•Develop governance frameworks aligned to Adobe Journey Architecture and best practices

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• Hands-on experience with Adobe Campaign testing
• Strong experience with Adobe Journey Optimizer (AJO) and Customer Journey Analytics (CJA)
• Experience working within MarTech platforms across multiple tools (broad/generalist expertise)
• Understanding of end-to-end campaign and journey execution
• Knowledge of HTML fundamentals (non-development level)
• Understanding of SMS and push notification logic
• Ability to define and implement QA standards and governance frameworks
• Ability to identify upstream and downstream impacts of campaign decisions

• Experience with Knak or similar email/content builders
• Exposure to QA tools within Adobe or MarTech ecosystems
• Prior experience troubleshooting deep linking issues within campaigns

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.