Content Management Specialist

We are seeking an experienced Content Governance & Knowledge Management Specialist to lead the cleanup, organization, governance, and long-term optimization of enterprise content across multiple platforms. This individual will play a critical role in improving the quality, accessibility, and trustworthiness of content used to support customer responses, business operations, and future AI-driven initiatives.
This is a highly visible role requiring a blend of hands-on execution and strategic thinking. The ideal candidate will be comfortable organizing complex content environments, establishing governance standards, collaborating with stakeholders across the business, and making recommendations that improve knowledge management practices over time.
Key Responsibilities
Content Governance & Cleanup
Audit, assess, and organize large volumes of existing content across multiple content repositories.
Review and validate content accuracy, relevance, ownership, metadata, and tagging structures.
Eliminate duplication, archive outdated information, and establish content quality standards.
Ensure content can be easily located, trusted, and maintained by business users.
Knowledge Management Strategy
Develop and implement content governance processes, workflows, and best practices.
Create frameworks for ongoing content stewardship and ownership.
Identify opportunities to improve content lifecycle management and knowledge-sharing practices.
Provide recommendations for future-state content architecture and governance models.
Stakeholder Management
Partner closely with subject matter experts, business leaders, technology teams, and content owners.
Facilitate content reviews and governance initiatives across multiple departments.
Drive accountability for content ownership and maintenance.
Communicate recommendations and project updates to both technical and non-technical stakeholders.
Platform & Content Ecosystem Management
Support content management platforms and repositories, including systems such as Responsive, Highspot, SharePoint, or similar solutions.
Evaluate how content moves across platforms and recommend improvements for centralization and accessibility.
Assist with documentation, governance standards, and platform usage recommendations.
Work alongside technology and enablement teams to improve overall content operations.
Reporting & Continuous Improvement
Track governance metrics, content health indicators, and platform usage trends.
Utilize reporting and analytics capabilities within content management systems to identify improvement opportunities.
Measure the impact of content governance efforts and present findings to stakeholders.
Develop recommendations based on data-driven insights.
Future AI Readiness
Organize and structure content in a manner that supports future AI-enabled search, retrieval, recommendation, and knowledge management capabilities.
Identify opportunities to enhance content quality and metadata to improve future AI adoption.
Stay informed on emerging trends in knowledge management, content governance, and AI-powered content solutions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Bachelor's degree or equivalent professional experience.
5+ years of experience in Content Management, Knowledge Management, Information Management, Content Governance, or related disciplines.
Experience managing large content repositories and governance initiatives.
Strong stakeholder management and communication skills.
Demonstrated ability to work independently and drive projects with minimal supervision.
Experience creating governance frameworks, documentation standards, and content lifecycle processes.
Strong analytical and problem-solving abilities.
Experience utilizing reporting and analytics within content management platforms.
Ability to balance hands-on execution with strategic planning.

Experience with Responsive (formerly RFPIO).
Experience with Highspot, SharePoint, Confluence, Guru, Seismic, or similar content management and knowledge management platforms.
Background supporting proposal, bid, RFP, sales enablement, or customer response content repositories.
Experience with AI-enabled content management, enterprise search, or knowledge management initiatives.
Familiarity with metadata management, taxonomy development, and content architecture.
Experience driving enterprise content standardization programs.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.