IT Support Technician

A client of Insight Global is seeking an experienced IT Support Technician (Tier 1–2) to provide day-to-day technical support across the US organization. This individual will be responsible for troubleshooting basic hardware, software, and user access issues while serving as a key point of contact for end users. The role also includes a strong focus on new hire onboarding, including workstation setup, device provisioning, and account creation.
 
Key Responsibilities
Provide Tier 1–2 support by troubleshooting and resolving basic hardware, software, and system issues
Manage user accounts and access, including password resets, account creation, and permissions (Active Directory or similar tools)
Respond to and resolve tickets through a service desk platform, prioritizing based on urgency and business impact
Support and review active software licenses to make sure they are allocated properly
New Hire & Hardware Setup (Major Focus)
Set up and deploy new hire workstations, including desktops, monitors, and peripherals 
Provision user accounts, email access, and system permissions for new employees
Ensure all new hire technology is properly configured, tested, and ready on day one
Ticketing & Support Operations
Monitor and work through a queue of help desk tickets, maintaining documentation and updates throughout the lifecycle
Troubleshoot common IT issues such as login problems, connectivity issues, and application errors
Escalate more complex technical issues to higher-level IT teams when necessary
Document troubleshooting steps, resolutions, and recurring issues for future reference
Additional Responsibilities
Assist with hardware imaging, deployment, and lifecycle management
Maintain accurate asset inventory for devices and equipment
Provide basic training and support to end users on IT systems and tools
Identify recurring issues and suggest process or documentation improvements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3+ years of experience in IT support, help desk, or desktop support
Hands-on experience with:
Password resets, account management, and user provisioning
Hardware troubleshooting (desktops, laptops, printers, peripherals)
M365 Support
Software licensing support 
Experience working in a ticketing system
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities

Pluses:
Experience with Active Directory, Azure AD, or similar identity management tools
IT certifications such as CompTIA A+ or equivalent

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.