Job Description
This role manages and tracks technology procurement and software requests from start to finish. It involves reviewing submissions, routing them to the right teams, helping users complete requirements, and coordinating purchasing, licensing, and fulfillment. The position also maintains accurate records, resolves issues, tracks progress, and supports training and process improvements to keep everything running smoothly.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.
• 2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and apply them consistently.
• 2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.
• 2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.
2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.
Nice to Have Skills & Experience
• Experience in higher education, public sector, or university technology/service management operations.
• Experience with ServiceNow or similar ITSM/workflow systems.
• Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.
• Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.
• Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of SC review processes.
• Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.
• Experience supporting continual service improvement and using customer feedback to improve processes.
Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.