Job Description
This individual will serve as the macOS and JAMF subject matter expert, supporting a high-visibility group of executive and VIP users, including leadership and city officials. They will act as the escalation point for the desktop support team, stepping in to resolve complex macOS and JAMF-related issues.
Day-to-day responsibilities include:
Managing and maintaining the JAMF Pro environment, including policies, configuration profiles, and device enrollment
Deploying applications and updates to macOS devices
Troubleshooting advanced macOS issues at the OS and configuration level
Investigating and helping clean up existing JAMF policies and custom scripts
Supporting device enrollment and integration through Apple Business Manager
Providing white-glove, high-touch support to VIP and executive-level users
Partnering with the desktop team as the primary escalation point for Mac-related issues
This role is highly visible and requires someone who is both technically strong in macOS/JAMF and comfortable working directly with high-profile stakeholders in a fast-paced, support-driven environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of experience supporting and administering macOS in an enterprise environment
Hands-on experience with JAMF Pro
Configuration profiles
Policies
PreStage enrollments
Device management and troubleshooting
Experience deploying applications and managing updates through JAMF
Strong macOS troubleshooting skills at the OS level (not just application support)
Experience supporting VIP / executive-level users or high-visibility stakeholders
Ability to troubleshoot and resolve JAMF enrollment, policy, and device issues
Familiarity with Bash or Zsh scripting (comfortable reading, understanding, and modifying scripts)
Strong communication skills with ability to work directly with C-level / high-profile users
Nice to Have Skills & Experience
Experience cleaning up or inheriting a messy or undocumented JAMF environment
JAMF certification (JAMF 200/300+)
Experience with Apple Business Manager (ABM) and automated device enrollment
Prior experience in government or structured enterprise environments
Experience supporting both macOS and iOS devices
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.