SAP CAR - Implementation Consultant

The IT SAP CAR (Customer Activity Repository) Sales Integration Analyst is responsible for business processes in one or more SAP domains, for enhancements, testing of SAP applications, and for related deployment and SAP maintenance activities. This resource will work with other IT & Business leads to support day to day processes, solve tickets, work with SAP AMS/CAS on need basis and resolve application issues. This resource will work with the SAP CoE team to support projects , enhancements, Day to Day triage activities support , production support, timely resolve issue tickets, service requests , work on CoE initiatives & directives to achieve deliverables. The SAP CAR Analyst will play a pivotal role in implementing and supporting the SAP Customer Activity Repository (CAR) solution. This position will focus on configuring, optimizing, and providing ongoing support for SAP CAR to improve customer activity tracking, retail analytics, and business decision-making. The ideal candidate will have in-depth experience in SAP CAR, retail processes, and customer activity analysis, as well as strong problem solving skills to implement innovative solutions.

DUTIES AND RESPONSIBILITIES:
• Experience with the following modules of CAR: Point-of-Sale Data Transfer and Audit (POSDTA), functional proficiency is required in the areas of applications like SAP CAR, S4, SLT (data replication) & Fiori (front-end layer)
• Good experience in SAP CAR sales audit functionality and able to troubleshoot and guide business stakeholders for any transactional interface related issues
• Lead the design, configuration, and implementation of SAP CAR solutions to support customer activity tracking and retail analytics.
• Collaborate with business stakeholders to understand requirements and translate them into SAP CAR functionality that supports business objectives.
• Configure and customize SAP CAR to ensure seamless integration with other SAP modules
• Experience with Retail systems architecture and integration with SAP
• Knowledge of SAP Fiori and various SAP CAR KPIs
• Knowledge of Reporting using the content for POS Analytics and other CAR functions
• Ability to handle multiple deliverables and projects
• Inbound Queue monitoring from POS/Middleware
• Troubleshoot Master data failures (Article, Site, Prices) and make changes
• Day to Day triage activities support – S4 HANA/ (IDOC Troubleshooting & Resolution)
• Life cycle implementations of SAP CAR including 4.0/5.0 version
• Work as part of the SAP CoE with the business units to provide support for the SAP applications
• Manage configurations & provide support ongoing business functions
• Ensures functional correctness and test the integration of the solution with other applications
• Provides for the centralized documentation and Configuration Management of SAP solutions adhering to SAP Standards for Solution Documentation
• Supports processes associated with SAP. This includes update of IT Operations procedural documentation and Operations Handbooks for monitoring, managing data consistency, managing jobs, idocs and managing data growth.
• Provides input for the setup and creation of the individual transports
• Analyzes reported problems and recommendations for corrective action

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Bachelor's degree in the field of computer science or information systems or equivalent SAP experience.
• 5+ years of experience in implementing, configuring, and supporting SAP Customer Activity Repository (CAR).
• Functional and technical understanding of implemented business process(es)
• Experience with SAP CAR functionality, including customer activity tracking, sales insights, and integrated analytics.
• Knowledge of SAP Fiori, SAP Analytics Cloud, or similar reporting and analytics tools is a plus.
• Strong problem-solving skills with the ability to provide creative solutions to complex business needs.
• Strong communication skills, with the ability to work closely with business stakeholders and technical teams.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.
• Experience in retail or consumer-facing industries is highly desirable. Must have excellent analytical and problem-solving skills
• Ability to adjust priorities in rapidly changing environments; work well under pressure.
• Excellent verbal and written communication skills, ability to present complex ideas and designs to a variety of technical or non-technical stakeholders.
• Attention to detail, multi-tasking and prioritization skills are required
• Work and collaborate with other technology groups to support the SAP landscape
• Exemplary troubleshooting and ability to drive root cause analysis on incidents and problems

SAP Certificate

Compensation:
$65/hr to $90/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.