Job Description
An employer is looking for senior-level Business Analyst who excels at bridging the gap between business stakeholders and technical teams in a complex public safety environment. The Senior Business Analyst will support the maintenance, enhancement, and modernization of the Criminal History System (MNI/CCH), which manages fingerprint and non-fingerprint supported criminal history information. Working under minimal supervision, this individual will lead requirements gathering efforts, facilitate stakeholder interviews and workshops, analyze business processes, identify opportunities for operational improvements, and document clear, concise functional and technical requirements. The role requires close collaboration with agency leadership, IT teams, software vendors, quality assurance teams, law enforcement partners, and external agencies to support ongoing system operations and project initiatives. Additionally, the Senior Business Analyst will serve as a technical writer, producing and maintaining high-quality documentation, analyzing system issues and risks, developing recommendations for resolution, and ensuring information is communicated effectively to both technical and non-technical audiences. Success in this role requires strong analytical, communication, and stakeholder management skills, along with the ability to manage multiple priorities while fostering trusted relationships across business, operational, and technical teams.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
8+ years of Business Analysis experience supporting complex enterprise applications or government systems.
Proven experience gathering, documenting, and managing business, functional, and technical requirements.
Strong technical writing skills with experience creating process flows, requirements documentation, user guides, and system documentation.
Experience facilitating stakeholder interviews, workshops, and cross-functional meetings with both technical and non-technical audiences.
Demonstrated ability to analyze business processes, identify gaps and risks, and recommend process improvements and system enhancements.
Nice to Have Skills & Experience
Experience in the public sector
Background in public protection, criminal justice, public safety, or related field
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.